Wednesday, June 16th 


10:00 am - 10:15 am EDT

Welcome Note
Jay McKeown, CCP, President & Dean, Credit Institute of Canada | Nawshad Khadaroo, CCP, General Manager, Credit Institute of Canada 
Opening Remark
10:15 am - 11:00 am EDT

Session 1: Global Economic Outlook
Keynote Speaker: Robert Hogue, Senior Economist, RBC
11:15 am - 12:00 pm EDT

Session 2: Panel Discussion:
Technology Implementation At Work

Moderator: Peter Smith, CCP, CPA, CA, Controller  Corporate Services, Controller BrettYoung
Panelists: Madeleine Féquière, CCP, Corporate Credit Chief, Domtar | Ivana Pejic, CCP, Associate Director, Accounts Receivable & Trade Spend, Iovate Health Sciences | Sandra King, CCP, Credit Collections Manager, Bunzl Canada 

The Internet of Things (IOT), Artificial Intelligence (AI), Virtual Reality (VR) and Augmented Reality (AR) are all buzzwords in today's advanced technology ecosystem.  Our seasoned panelists will share their experience and the lessons learned during their involvement with technology implementation for credit operations.  
1:00 pm - 1:45 pm EDT

Session 3: Privacy in Canada
Speaker: Karen Sanghera, Senior Advisor, Business Advisory Directorate, Office of the Privacy Commissioner of Canada  | Monica Cop, Senior Advisor, Business Advisory Directorate, Office of the Privacy Commissioner of Canada 

 -Gain an understanding of the Privacy Legislative landscape in Canada 
-Learn what key privacy considerations businesses should think about in handling personal information, including in instances of cross border flows
-Understand your obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA)
2:00 pm - 2:45 pm EDT

Session 4: Lessons Learned and Best Practices to Minimize Impact of Fraud
Speaker: Chetan Sehgal, CPA, CA∙IFA, CFF, CFI, CAMS, MAcc, Partner Advisory Services,  Forensic Disputes & Investigations, BDO Canada LLP

In this session, our subject matter expert will share some lessons learned and best practices from investigating frauds via the use of real life case examples involving international credit, trade financing, and technology driven frauds, such as phishing and social engineering. The best practices discussion will include not only debriefing what happened in those cases but the steps that can be taken to avoid or at least minimize the risk of occurrence and impact of such frauds.
3:30 pm - 4:30 pm EDT


Session 5: Fireside Chat:The Future of Work
Panelists: Nick Pilavidis, FICM CCE, CEO,
Australian Institute of Credit Management |
Sue Chapple, FCICM, Chief Executive, Chartered Institute of Credit Management | Nawshad Khadaroo, CCP, General Manager, Credit Institute of Canada 
What does the future of credit look like?  It's a question everyone in the industry would love answered.  Understanding how emerging trends and technologies are impacting how we work would give credit professionals the power to envision organizational change in systematic and profitable ways.

Thursday, June 17th 


10:00 am - 10:15 am EDT

Nawshad Khadaroo, CCP, General Manager, Credit Institute of Canada
10:15 am - 11:00 am EDT

Session 6: We can’t just push the AI button. Making decisions in the context of global change
Introduction: Steven Adams, CCP, CCE, Credit Manger at OSCO Group
Speaker: Anthony Scriffignano, PhD., SVP, Chief Data Scientist, Dun & Bradstreet
Discussion on global change in the datasphere is challenging business leaders to think differently about making decisions with data. Best practices, discuss challenges and future risks, and explore models for problem and opportunity formulation that are helpful in this kinetic environment.
11:15 am - 12:00 pm EDT

Session 7: Credit Workshop with Equifax Canada: Would you issue credit?
Moderators: Jeff Brown, Senior Director, Small & Medium
Business, Equifax Canada | Kevin Freeland, Vertical Marketing Consultant, Equifax Canada | Lina Chindamo, CCP, Director, Enterprise Accounts at Creditsafe Canada | Steve Carpenter, Country Manager, Creditsafe Canada 
Roll up your sleeves, and join us for an interactive workshop where we'll discuss credit application scenarios and boil it down to; would you issue credit? We'll evaluate reports, share ideas, discuss real-life scenarios that we've all faced and come away with some skills we can leverage when the scenario isn't always black and white.
12:30 pm - 1:15 pm EDT

Session 8: Lunch with MetCredit
Speaker: Marc Billard, Vice President, MetCredit
Up to first 100 Attendees will be eligible to receive a gift certificate from Skip The Dishes, compliments of MetCredit.
1:45 pm - 2:45 pm EDT

Session 9: International Trade Panel - Mitigating Risk in a Post Pandemic World
Moderator: Ed Walsh, CCP: President, Elevate Export Finance Corp., VP CIC National Board
Panelists: Glen Millard, Regional Vice-President, Ontario
Export Development Canada | Bill Macheras, CITP
Trade Commissioner and InfoCentre Manager,  
Regional Office of the Trade Commissioner Service,
Global Affairs Canada

The World Trade Organization is projecting an increase of 8.0% in world merchandise trade in 2021 compared to a decline of 5.3% last year. Although not at a pre-pandemic level, this rebound in global trading augurs well for companies selling to an international market. 

As credit professionals dealing with international customers, we are all probably wondering if doing business in the global trading landscape after COVID-19 will be the same as before. 

The panel discussion will cover the most salient information on what you need to know to help your company prosper in a world of post-Covid.

3:30 pm - 4:30 pm EDT


Session 10: Panel Discussion:
Bankruptcy & Insolvency

Moderator: Jay McKeown, CCP, President & Dean, Credit Institute of Canada 
Panelists: Lou Brzezinski, Partner, Blaney McMurty LLP (Canada) | Octávio Aronis, Director, Aronis Advogados/Aronis Law (Brazil) | Federico De Noriega Olea, Partner, Hogan Lovells (Mexico) | Melissa Jarvin, Senior Associate, Results Legal (Australia)  | Senthil Alagar
Partner, Restructuring, Grant Thornton UK LLP (United Kingdom)
Will the vaccines roll out be a shot in the arms of struggling businesses and industries?  How soon will we see a return to pre-pandemic business activities?  The panel discussion will revolve around bankruptcy and insolvency trends in different regions of the world.  Our experienced panelists will provide their insights and some crystal-ball predictions.
4:30 pm - 4:45 pm EDT


Closing Note
Nawshad Khadaroo, CCP, General Manager, Credit Institute of Canada

Closing Remark