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Dear CIC Members and Students,
Welcome to the Winter 2011/12 issue of To Your Credit. I would like to dedicate this issue to Joyce Chuang, CCP. Joyce is the national director representing the Hamilton chapter. A few months ago, Joyce urged us to start interviewing credit managers and picking their brains, so to speak, since they are a wealth of knowledge about the world of credit and collections. We started doing this in our fall issue, and have continued the trend with this issue. In addition to the interview with Vivek Gambir, CCP, a recent graduate and CIC award winner, who explains how the Credit Institute helped him in his career, I'd like to thank Paul Cook, ACI for his article on Fraud and the Criminal Code of Canada, and Geoff Last, CCP, for sharing his company's accomplishments in automating many functions in the credit department. Geoff works for Anixter, a distributor to the construction industry. Geoff's insights in the article on Productivity and Automation is a companion piece to the results of a survey that appeared in the Canadian Treasurer magazine which reported that the majority of US credit managers had not yet embraced advances like e-invoicing. The strides Geoff's company has made seem to indicate that there are Canadian companies ahead of the curve. We hope this article will stimulate some ideas on what can be done in your company. If your company has already started to implement advances in automation, please share them with us. I can be reached at: rdelovitch@creditedu.org
All the best for a great 2012!
Reggie Delovitch
General Manager
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